Home Environment Situation with Kier deteriorating again

Situation with Kier deteriorating again


Speaking at last week’s Cabinet, Cllr Roy Galley, the District Council’s portfolio holder for waste management, said the situation had improved after the agreement on a recovery plan in July but things were deteriorating again.

We are going through a bumpy ride.  This is a situation we cannot accept.  The service they are providing is unacceptable and we need to take some stronger measures.

He apologised to residents for poor service some were receiving.  You can watch the webcast here:

Cabinet – Wed, 5th Sep 2018 – 10:00 am – Wealden District Council webcasts

Missed Bins

Valid Missed Collections Reported in 2018

A Freedom of Information request has revealed that in July 5,568 bins were reported as being missed.  This is just 169 fewer bins that the number of missed bins reported for the whole of 2017.


If Kier fail to collect a bin two working days after a missed bin has been notified Wealden District Council can apply financial defaults.   These range from between £5 -£20 per bin depending on the circumstances.  In the period from January to April 2018, £23,240 was deducted from the contract.  Wealden District Council pointed-out that monetary deductions may not necessarily correspond directly to the months the actual defaults were applied because there is a process required to review and agree the figures between both the Council and the Contractor.  In the event they cannot be agreed, they will be subject to negotiation or dispute.

Wealden District Council can only apply financial defaults for those households notifying a missed bin, not every property on a street.  This is because they do not know for certain whether all households put their bins out for collection.

To put the number of missed bins into context, Kier empty 90,000 bins in Wealden every week so over a five week month like May 2018 they have 450,000 bins to empty.  Over this month, 2,016 bins were reported as missed – that is under half a percent.

Contract with Kier ends in 2019

Wealden District Council outsourced its waste collection service in 2013.  Last year it was announced that the 10-year Joint Waste Contract between Kier and four East Sussex councils, including Wealden, would end early due to ‘significant’ change in the recycling market.  A new contractor will be appointed to takeover from June 2019.  It was announced last year that as part of the new contract they are looking at introducing charges for garden waste collections.

Recycling point [Bring Site] in the Croft Road car park in Crowborough, taken on 13th September.

Plan to get bin collections back on track

Last week under the terms of the Joint Waste Contract, Wealden District Council used a clause to bring in an outside contractor to collect the bins for one of the waste rounds that was still outstanding from the previous week.

A spokesperson for the Council said:

Where possible, Kier staff are making extra collections including Saturday working, but if the problems caused by their staff shortages continue, we will again be making use of the Step In clause to ensure Wealden residents do get their bins emptied, and bring sites are properly maintained.

Under the terms of the Step-in clause, the cost for bringing in outside assistance are met through deductions from the amount which is paid to Kier, as are the defaults due to reported missed bins.  We are unable at this stage to say how much money will be deducted from payments to Kier but it will be considerable.

The unsatisfactory service experience by some of our residents in recent months, as well as the increased workloads it has caused our own staff, have only served to emphasise the importance of ensuring the new joint waste contract has a robust and effective system of sharing the cost and responsibility for delivering this important service.

We would like to apologies to those who have experienced delays with their waste, recycling or garden waste collection.  We are continuing to work with Kier to help them deliver their obligations until the contract ends in July 2019.

Report a Missed Collection

If your bin is not emptied, the advice from the Council is to register the missed collection by 5pm the following day.  You can do so through their website or by calling 01892 653311.


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  1. And to top this very poor service, a few weeks ago Kier managed to have one of their vehicles break down in my lane (some hydraulic problem), dump an oil slick that flowed down the lane, is still there and still smells. They blocked the lane for most of the day. A vehicle came to repair the damage, and one came to try and clean up the mess with a detergent mix. He returned the next day but couldn’t eradicate the slick. Further, whatever was in the cleaning mix has left white streaks on my drive as I couldn’t avoid driving over it when I reversed in. Rain since has made no difference. Not the fault of the crew, but it seems that not only can Kier not recruit enough operatives, it can’t maintain its vehicles properly either. Oh for the days of in-house, loyal, dedicated staff….

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