Santander officially opens their refurbished branch


The new look branch on Crowborough High Street was officially opened today by longstanding customers Mr and Mrs Brodie.

Representatives from 1st Crowborough Scouts, which has benefitted from the branch’s matched funding scheme, were also presented with a cheque.

Crowborough is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.

Work on the new branch took four weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms.  Customers visiting the branch are greeted in a reception area and directed to a range of tailored services depending on how they want to bank.

The branch, which employs five staff and is managed by Ian Appleyard, also features a picture wall to display local community initiatives such as Santander Foundation grants.

Santander’s Head of Retail Distribution, Susan Allen said:

Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers.  That means combining traditional banking facilities and a focus on delivering great customer service with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.

Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Crowborough.  We will also be illustrating our involvement in the area with a personalised picture wall showcasing the branch’s role in local initiatives.


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