This morning (Tuesday 19th) the Mayor Councillor Ron Reed cut the ribbon to formerly open the new look post office. Regular customers and staff from other businesses in the town came along, and were treated to a buffet and glass of bubbly to celebrate the occasion.
Postmaster Phyll McHugh, a former dairy farmer from South Africa, took over the branch at Beacon House in Croft Road with her son Stephen about a year ago. Stephen, a former stockbroker, has now moved to Devon to take on his own Post Office, but Phyll, has no plans to move as she has built up such rapport with her customers
She explained she wanted to get to know her customers and their needs before making changes to the branch:
The service has improved. This was our second Christmas here and it was a lot busier. We achieved what we want to achieve, which was to get the customers served as quickly as possible. The Post Office is getting a lot busier partly because of word mouth from customer. It is all about looking after people, finding-out what their needs are. Customers keep supporting us – it is their Post Office.
The refurbished branch opened in November, however, Phyll wanted to concentrate on serving customers at the busiest time of the year before hosting a community celebration for customers.
Paul Philpott closed Beacon Travel so that he and his staff could show their support and attend the event.
The branch is now open Monday to Saturday from 9am – 5.30pm. This is an extra five hours a week on Saturday afternoon for customer convenience.
You can listen to the full interview with Phyll McHugh by clicking on the play button below:[audio:Postmaster Phyll McHugh.mp3]