Pembury Hospital told it requires improvement


The Tunbridge Wells Hospital in Pembury has been told by the watchdog that intensive and critical care services are inadequate and all other services require improvement.

Maidstone and Tunbridge Wells NHS Trust (MTW) was inspected over a three day visit by the Care Quality Commission in October.  The CQC carried-out two further unannounced inspections at Pembury Hospital later the same month.

Pembury Hospital provides acute services to around 500,000 people living in West Kent and North East Sussex including Crowborough.

Although staff were found to be caring and compassionate and treated patients with dignity and respect, the CQC found that each of the eight core services required at least some improvement.  The critical care service were rated as inadequate, and significant improvement is required.

The Trust’s overall leadership was also rated as inadequate.

Glenn Douglas, Chief Executive of Maidstone and Tunbridge Wells NHS Trust, said:

We are disappointed not to be rated good on this occasion and have taken immediate steps to address the actions within this report.

We have been open and transparent with the CQC to help identify our strengths and weaknesses, welcome their recommendations, and are driving through further improvements for our patients.

It is clear that our staff are providing kind, compassionate care, are treating patients with respect and dignity, and that we have areas of good and outstanding practice to emulate throughout our hospitals.

We have come a long way as a trust, are committed to going a great deal further and see the CQC inspections as an important part of our journey.

You can read and comment on the CQC reports on the Trust’s website

The CQC carried-out an inspection of the East Sussex Healthcare NHS Trust in September.  The Trust runs Crowborough Hospital and Eastbourne District General Hospital.  The report was expected to be published before Christmas, it is not understood what is causing the delay.



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