Update (Monday 10.10am): Bottled water now in Crowborough.
The supplies are at Chapel Green near All Saints “Old” Hall on Church Road – limited to 3 bottles per household (please check comments on Facebook to see if there are supplies left – before setting-out.)
Residents in Steel Cross, Boar’s Head, Jarvis Brook and Rotherfield have been without water since early this morning (7.33am) following burst pipes in the South East Water network.
At the height of the problem the water company said over 1,000 customers were without water, in an area stretching from Crowborough to Wadhurst.
The water company have revised their estimated completion time a number of times throughout the day – from 12.30pm to 3pm to 6.30pm to 8pm.
Customers, who have been without water now for over 12-hours, have been relying on bottled water bought from local supermarkets.
Those affected have been taking to social media to vent their frustration:
— Toby Relf (@TobyRelf) March 3, 2018
South East Water’s Operations Director Simon Earl said:
It has been a challenging time for everyone and we know it’s difficult for customers without water or with low pressure. We appreciate how patient our customers have been while we fix major problems across our network, including those in East Sussex.
The issue has been caused by the cold snap and the subsequent thaw which has put extreme pressure on the complex underground system which takes drinking water from the water treatment works into homes.
The weather we have seen in the last week has been exceptional, with very low temperatures and heavy snow across the entire region.
We were prepared for the poor weather when it swept in and have also been planning for the thaw and the bursts we knew it would inevitably cause. While it is impossible to predict which pipes will burst and where, we have had crews on standby and ready to go to wherever they are needed.
They are out now – and will be until supplies have been returned to normal. At this stage we are unable to say when that will be as we are trying to locate what we believe to be a number of bursts on the network.
At the height of the problem there were more than 1,000 properties without water in Wadhurst and the surrounding areas.
We hope customers should see their supplies restored tonight.
We’d like to apologise to our customers and thank them for their patience and understanding as we deal with this emergency.
Updates will be published on the South East Water In Your Area map. You can register on that page for updates to be sent by email or text message.
The Citizens Advice website given information & advice about your rights when your water supply has been interrupted.
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