NHS Test and Trace Scams

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People are being warned to be wary of scammers pretending to be from the NHS Test and Trace service.

Legitimate callers will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone  
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

How can I tell if it’s real or a scam?

If you are contacted by the service you be provided with a unique ID number.

Contact tracers will only call you from the number 0300 013 5000. Anyone who does not wish to talk over the phone can request an email or text instead, giving you the opportunity to log into the web-based service.

We would advise people to type the official web address for the NHS Test and Trace service into their browser rather than clicking on any link provided in the message.

https://contact-tracing.phe.gov.uk

You will then by prompted to enter the Account ID.

Click for further information about how the NHS Test and Trace service works.

How to report a Test and Trace scam

If you think you have been a victim of fraud, please report it to Action Fraud or call 0300 123 2040. 

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