The Crowborough branch of HSBC will close in February.
The bank wrote to its customers on Monday advising them of their decision and to explain what help is available to help them access alternative banking facilities. They explained once the branch is closed accounts current held in Crowborough will be automatically transferred to the Tunbridge Wells branch on Mount Pleasant Road. There are alternative HSBC branches in Uckfield and East Grinstead. In the letter they point-out that following an agreement with the Post Office, people with current accounts and business customers can make deposits and withdrawals at Post Offices, including the one on Croft Road in Crowborough
Area Director Sue Glazier has said:
Following careful analysis of the branch’s commercial viability it was clear that it is no longer generating the custom necessary to justify its continued operation. Customer banking habits have changed dramatically in recent years, with many customers now using branches where they work or the 24 hour convenience of telephone, mobile and internet banking. In response to these changing patterns we need to ensure that our branches are in the right locations and we invest in the development of our internet and mobile facilities. Unfortunately that means that we sometimes have to close branches to ensure our network remains fit for purpose.
The branch located near Crowborough Cross on Beacon Road will close its doors for the last time at 3pm on Friday 10th February. The branch in Hailsham will also close on the same day.
The bank are in talks with staff at the branch about redeployment and they state they ‘do not propose any redudancies as a result of the Crowborough closure.’
Over the last four years HSBC have said they have seen almost a 40% reduction in customer footfall. As part of an industry-wide Access to Banking protocol with consumer groups and the Government, high street banks have agreed to consider the potential impact of the closure, branch users and on the wider community. As part of the protocol banks will notify branch users at least 12 weeks before a branch is moved or closed. The Impact Analysis will be published on the HSBC website before the closure date.