Our roads will be fixed much quicker under new scheme claims County Council


From Sunday (1st May) a new company will be responsible for highways services in East Sussex, including maintaining roads, street lights and traffic signals.

Construction specialist Costain and civil engineering and programme management company CH2M have been jointly appointed by the County Council as its new highways service provider.

The County Council claim reporting and fixing our roads will become easier and quicker, as the new provider will be responsible for duties previously carried out by three separate contractors and the Council.East Sussex Highways logoThe new contract will also see the introduction of a new website and online system for people to report highways issues: www.eastsussexhighways.com.  The new website will going live after the Bank Holiday on Tuesday 3rd May.  East Sussex County Council have said they will no longer be responding to enquiries which are submitted via FixMyStreet.

Meanwhile, the county’s existing highways stewards will continue in their roles, and will have increased powers to fix minor defects themselves, speeding up the time of repair.

Cllr Carl Maynard, East Sussex County Council lead member for transport and environment, said:

Photo: GEM Motoring Assist
Photo: GEM Motoring Assist

The new contract will offer better value for money and an improved service to residents.

Roads are an important issue for people in East Sussex and ensuring we have a well maintained highways network is vital for the prosperity of the county.

The new online reporting system will allow people to log and monitor their enquiries through the new website and access much more information in real time about active and planned works.

A spokesman for Costain CH2M, said:

This is an exciting opportunity to deliver a first class, fully integrated service for the people of East Sussex.

We’ve been working hard to ensure the switchover goes as smoothly as possible, and people should start to see some improvements, particularly in how they can report any problems on the roads and the speed with which we can repair them.

The seven-year contract includes fixed costs for routine maintenance such as grass cutting, pothole repairs and winter gritting, providing more certainty over the cost of the service.

Meanwhile, a new incentives and penalties system will be introduced to ensure value for money is achieved while providing the best possible service to people in East Sussex.

Reporting Issues

As well as using the new website, people can continue to report highways issues by calling the highways contact centre on 0345 60 80 193 or by emailing customer@eastsussexhighways.com.

However from Friday (29th April) East Sussex Highways will no longer be taking enquiries via their social media accounts.  Their Facebook and Twitter accounts will remain active as a means to provide information to residents but all future enquiries will need to be submitted via the website or by contacting the contact centre by phone or email.



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