Coronavirus: Info & Help

During these challenging times, we would suggest that “neighbourliness” is more important than ever.

Some people are at much greater risk from coronavirus than others, such as older people and those with medical conditions.

We would ask everyone in Crowborough to be considerate in the way they shop. Please do not stockpile food or medication. Getting more than you need, means that others may be left without.  If you normally do your grocery shopping online, consider shopping in-store to free up home delivery slots for the more vulnerable that are self-isolating.

If you are in a lower-risk group, please get in touch with your friends and neighbours and ask them if you can help, by picking-up their prescriptions, buying essential food items or offering other assistance.

Stay at Home

For the latest guidance on Staying at Home from the Government and NHS information about how Corvid-19 is spread and how to avoid catching it, see: www.gov.uk/coronavirus.

Outdoor Exercise

The Government have said that people can take one form of exercise a day, such as a walk, run or cycle, from their own home.

Following clarification, travel is for essential journeys only, so please do not drive to locations away from home to undertake exercise. Locally this includes Ashdown Forest. For the same reason, Wealden District Council has now closed the car park at Walshes Park in Crowborough, until further notice.

Sussex Police have said they will ensure members of the public are adhering to the new rules set out by government. We will engage, explain and encourage people to do the right thing in complying with the Government’s instructions. If necessary, we will take enforcement action if people are not listening, or doing the right thing and therefore putting others at risk.

Elderly & Vulnerable People

If you have a medical condition that makes you extremely vulnerable to coronavirus and do not have a support network of family and friends to help you get essential supplies, register on the following Government website. You can register yourself, or do so on behalf of a loved one. Alternatively call 0800 0288327.

Support for Vulnerable Residents in Wealden.  Phone 01323 443322.

If you are, or know someone who needs food, medical supplies, Wealden District Council have set-up a Community Hub and will put you in contact with groups in the community and voluntary sector who can help. Either register using their online form or call 01323 443322.

Supporting Crowborough has been set-up on Facebook to provide assistance to elderly & vulnerable people, such as getting provisions, prescriptions or a lift to the Doctors. If you are not on Facebook then email Crowborough2020@outlook.com.

Rotherfield St Martin is a charity which offers support to older people living in the Parish (Rotherfield, Mark Cross, Eridge Green & Boarshead). Telephone 853021. They have a new community group Parish Pals to keep people connected during the outbreak.

Council Services

There are three tiers of local authority in East Sussex: Parish/Town Councils, Wealden District Council and East Sussex County Council. If you are unsure which council delivers which service – see this guide: Which Council Does What.

Crowborough Town Council have now published a dedicated page on their website with useful information and contact numbers: www.crowboroughtowncouncil.gov.uk. Crowborough Town Council look after our recreational parks, allotments & cemetery. If you are on the outskirts of Crowborough you probably fall into one of the neighbouring parishes, such as Rotherfield, Withyham or Buxted (see your Council Tax bill if you are unsure).

Wealden District Council are responsible for waste & recycling collection, car parks, building safety, environmental health, collection of Council Tax, housing benefits and housing advice. For the latest information about disruption to their services because of coronavirus please see: www.wealden.gov.uk.

For the latest information on services delivered by East Sussex County Council (such as Adult & Children Social Care, Register Offices, Waste & Recycling Sites – like the one on Farningham Road) see: www.eastsussex.gov.uk/news/.

Garden Waste

Due to staff sickness and self-isolation due to the Coronavirus outbreak, waste contractor Biffa have taken the decision to suspend garden waste collections from Monday 30th March. Garden waste can be safely stored or composted in your own garden until a time when it can be moved.

Car Parks

Monitoring for overstaying in 3 hour, 6 hour, 10 hour and 23 hour car parks has been suspended (more).

Wealden DC ask you to continue to park sensibly if you are using the car parks. All other regulations will still be enforced eg not parking wholly within a parking bay, parking within a disabled bay without displaying a valid disabled badge.

Schools & Nurseries

The Government has asked schools and nurseries to try and remain open for those children who ABSOLUTELY need to attend. See the official guidance about which roles fall into critical sectors / key workers.

Still Open

All non-essential shops and premises must close, including:

  • non-essential retail stores – including clothes shops, electronics stores, hair, beauty and nail salons
  • libraries and community centers
  • indoor and outdoor leisure facilities – such as bowling alleys, arcades and soft play facilities.
  • communal places within parks – such as playgrounds, sports courts and outdoor gyms
  • hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses (exceptions inc for key workers)

Here is a list of the key exceptions of types businesses that can continue to operate:

  • supermarkets and other food shops
  • food delivery and takeaway
  • cafés or canteens at hospitals, care homes or schools
  • pharmacies including non-dispensing pharmacies
  • petrol stations
  • home and hardware shops
  • launderettes and dry cleaners
  • bicycle shops, garages, car rentals
  • pet shops
  • corner shops and newsagents
  • post offices and banks
  • market stalls which offer essentials such as food

Crowborough Life is currently compiling a list of business that are still open locally on our Facebook: www.facebook.com/CrowboroughLife. If your business isn’t on Facebook, you can instead email info@crowboroughlife.com.


Local Restaurants & Cafes: Many local food outlets are offering a home delivery service. A new Facebook page has been created listing these: Crowborough Home Delivery Takeaway Food. Remember to follow sensible hygiene precautions and follow advice to keep 2m (6ft) apart.

Tesco: Elderly and vulnerable customers can shop Monday, Wednesday and Friday morning between 9-10am. On Sundays, Tesco will prioritise a browsing hour before checkouts open at 10am for NHS workers with ID.

Waitrose: In addition to dedicating the first hour of shopping to elderly and vulnerable shoppers (Mon to Sat: 7.30 – 8.30am and Sunday 10-11), Waitrose have announced they will shortly start offering these customers priority access to home delivery slots.

Morrisons: The supermarket have amended opening hours of Monday to Saturday 8am until 8pm. Morrisons have introduced an NHS hour: All staff with a NHS badge will be able to get into the store to stock-up on the products they need from 7 until 8am on Monday to Saturday.

On Sundays they will open at 9am for NHS workers. The store will open at 9.30am for all other customers.

Leppards Butchers: Are offering a free home delivery service. Call 07375 515654.

Fieldbuss Newsagents: Fieldbuss are offering to deliver food and basic items. Call 652326.

Crowborough Foodbank: The Foodbank provides emergency food for people facing extreme poverty or financial crisis. If you shop in Waitrose, Tesco or Morrisons please consider a donation at their collection point. For help call them on 07936 515798 or visit their Facebook page: www.facebook.com/crowboroughfoodbank.

Confirmed cases in East Sussex

Confirmed Cases

There are currently 84 confirmed cases in East Sussex (Brighton & Hove is listed separately as the city is covered by a different authority). 29,474 cases in the UK and 2,352 deaths (daily total 563 deaths). (Data Weds 1st April). Click to see Public Health England’s dashboard desktop version, mobile version. Click UTLA to see by local authority.

Post Office

The opening hours at the Post Office on Croft Road have changed. They are currently not opening on a Saturday morning. Open Monday to Friday 8.30am until 5pm.


With so many people now at home full-time or working remotely due to Covid-19, there will be a need to carefully manage the increased internet demand. Amazon Prime and Netflix have already reduced the bitrate of video streaming to manage the surge. The regulator Ofcom have said they are in touch with broadband providers to manage demand.

Please think of those people you know without internet access. Make sure they have key telephone numbers to contact support organisations.


Click for guidance on the cleaning required, the appropriate disposal of waste materials, the cleaning of equipment and hard surfaces, and what personal protective equipment (PPE) that should be worn.

Collecting a prescription for someone else


If you can not collect your prescriptions yourself in person, in the first instance please ask family, friends or neighbours to collect prescriptions for you. Pharmacies own home delivery services are likely to be overwhelmed.

Some of the pharmacies in Crowborough have changed their opening hours.

Mon, Thurs & Fri: 9am til 1pm & 2pm til 7pm
Tues & Weds: 9am til 1pm & 3pm til 7pm
Sat: 9am til 1pm & 2pm til 5pm

Chappells (Saxonbury House):
Mon to Fri: 8.30am til 1pm & 3pm til 7pm
Sat: 9am til 12pm

Employment & Financial Advice

Wealden Citizens Advice: Drop-in sessions at Croham Road have been suspended. However if you need advice with money, legal, consumer and other problems urgently, please call the advice line on 0300 330 9022. Or look at www.citizensadvice.org.uk.

Support for Businesses: For guidance on the support available for businesses and employees from the Government, see www.gov.uk. Also see Wealden District Council’s website about support grants and business rates holiday.

Council Tax: Wealden District Council are advising people who may have problems paying council tax because coronavirus measures are affecting their income to email counciltax@wealden.gov.uk.

There are a number of ways they can help, including agreeing to defer payments for a number of months, make a claim for council tax support or consider applying for financial help from the Department for Work and Pensions.


Places of worship can remain open for solitary prayer.

All Saints & St Richards: Are live streaming services on Sunday at 9.15am, 10.45am & 6.30pm. They are helping parishioners unable to get out. Tel 652081 or email office@allsaintscrowborough.org.

United Church: Are offering Messy Church at Home. They are posting activities on their Facebook page that you can do with your children at home.


Crowborough Library is now closed. All current loans will be extended until at least 30th June. A range of resources, such as audiobooks, eBooks & eMagazines, are available online.

Public Transport

In line with government advice, you should only be travelling if you are a key worker or it is essential for you to do so. If you must travel, always practice social distancing.

Trains: Southern rail are running a reduced service in line with staff availability and demand. Click for the latest information.


Bus companies will now accept Older Person’s and Disabled Person’s concessionary passes before 9.30am.

For general information about bus services in East Sussex please see the County Council’s website: Bus Service Changes in East Sussex. Below is specific information for our area.

28/29: An enhanced Sunday service is in operation. Check the company’s website before travelling: Brighton & Hove Buses. Now the roadworks have ended, the 28/29 is following the normal route.

228/229: Compass Travel have now introduced an emergency timetable. See the operator’s website for the latest information: Compass Travel or phone 01903 690025.

Wealdlink: Routes 224, 225, 226 and 262 have been suspended. Wealdlink (North Wealden Community Transport) are also suspending door-to-door shopping services. They are operating a limited shopping delivery service for their service users. Contact Wealdlink on 01892 771332 if you need help.

Crowborough Life will endeavor as best we can to keep this information up-to-date. However, if you notice anything that is inaccurate, please let us know. We cannot be held responsible for the activities of groups or organisations listed here – a mention on this page does not constitute a recommendation. Please ensure you follow the latest Government advice to protect yourself from catching the virus. Beware that fraudsters and scammers may be exploiting coronavirus fears to take advantage of the vulnerable.

Last updated: Thursday 2nd April 2020 at 9am

3 comments on “Coronavirus: Info & Help
  1. Thank you, Stephan, for this helpful email. Good that Tesco will let oldies in at 9am. Will they allow the sharp-elbowed others in earlier to clear the shelves? Will they put security staff on the doors to stop people younger than 70 coming in at the oldies’ time? Shops have had the equivalent of another Christmas already, and it’s a bit rich to start rationing and helping the old, slow and vulnerable now that justified complaints have been made about greedy people grabbing stuff they’ll probably waste. But that is how we do things in today’s post-Brexit, me first Britain. The contrast between the Italian and French response to this crisis, and that of our tardy, shambling, vague, confusing and obfuscating Churchillian act is appalling. And it’s dismaying to see so many people think we can carry on as normal and it’s ‘only like the flu’. I don’t want my ITU ventilator switched off in favour of a 40 year old who’s continued life as normal, gone out and contaminated many others. Thank goodness some people care more for others and have offered help.

  2. Its all very well the PM saying do your shopping on line. I fall into the bracket of over 70 with existing underlying health problems. Try to get a delivery from Morrisons or Tesco, there is no constructive advice or help from either online or if you try to telephone there help line.

    • Please check the section in this article on the Elderly & Vulberable. Supporting Crowborough and Rotherfield Parish Pals both have armies of people keen and eager to help and so can arrange shopping to be done by a volunteer if anyone needs it who must not go out.

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