Coronavirus: Local Info & Support

Stay Alert

On Sunday (10th May) the Prime Minister set-out the UK Government’s Covid-19 recovery strategy.

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
  • Self-isolate if you or anyone in your household has symptoms

The Government has released a 50-page document which sets out the plan for moving to the next phase of its response to the virus.

For the latest guidance from the Government and NHS information about how Corvid-19 is spread and how to avoid catching it, see: www.gov.uk/coronavirus.

To help businesses understand how to work safely, the Government has produced eight guides which cover a range of different types of work. They contain the practical steps that businesses should take to ensure their workplaces are safe and give their staff the confidence to return back to work. They include information for people that work in factories, offices, outdoors (like the construction industry), drivers and tradespeople that go into people’s homes.

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Main Messages

Stay at Home if you have symptoms of coronavirus. To protect others, do not go to places like a GP surgery, pharmacy or hospital. If your symptoms worsen or are no better after 7 days, contact NHS 111. In a medical emergency dial 999.

You should still Stay at Home as much as possible.

A significant proportion of people who are infected with Covid-19 show no symptoms (asymptomatic) but they have an important impact on the virus’s spread.

Older people, and those with underlying health conditions regardless of age, are at greater risk of dying from coronavirus. They are advised to minimise contact with others outside their household.

The public is advised to consider wearing fabric face coverings in enclosed public spaces such as shops and public transport.

Wash your hands regularly, particularly after coughing, sneezing and blowing your nose, or after being in public areas.

Clean and disinfect regularly touched objects and surfaces to reduce the risk of passing the infection on to other people.

What can I do from Wednesday (13th May)?

  • Exercise and spend time outdoors with members of your household.
  • Go to work, where you cannot work from home.
  • You can meet one other person from outside your household if you are outdoors. Public gatherings of more than 2 people from different households are prohibited in law.

Frequently Asked Questions (FAQs) about what you can and can’t do.

Those people who have had transplants, certain cancer patients and others suffering from extreme respiratory illnesses are extremely vulnerable to coronavirus.

If you have a medical condition and do not have a support network of family and friends to help you get essential supplies, register on the following Government website for help.

You can register yourself, or do so on behalf of a loved one. Alternatively call 0800 0288327.

If you don’t fall into this “extreme” category, but are still at high risk of coronavirus (because you are elderly or have breathing problems), there are people in Crowborough who are willing to help get you essential provisions, so you don’t need to go into shops and have contact with other people.

Support for Vulnerable Residents in Wealden.  Phone 01323 443322.

If you are, or know someone who needs food, medical supplies, Wealden District Council have set-up a Community Hub. They will put you in contact with groups in the community and voluntary sector who can help. Either register using their online form or call 01323 443322.

Supporting Crowborough provide assistance to elderly & vulnerable people, such as getting essential provisions or prescriptions. You can phone them on 01892 317151. The helpline is open between 9am and 5pm Monday to Friday. Alternatively you can email Crowborough2020@outlook.com.

Rotherfield St Martin is a charity which offers support to older people living in the Parish (Rotherfield, Mark Cross, Eridge Green & Boarshead). Telephone 01892 853021. They have a new community group Parish Pals to keep people connected during the outbreak.

Crowborough Foodbank

The Foodbank provides emergency food for people facing extreme poverty or financial crisis.

For help call them on 07936 515798 or visit their Facebook page: www.facebook.com/crowboroughfoodbank.

Since the Foodbank switched to delivery, just over a month ago,they have distributed to 81 households providing food for 280 people. This amounts to 2,520 meals.

If you shop in Waitrose, Tesco or Morrisons, please consider a donation at their collection point. On their “wish list” is tinned goods (potatoes, peas, carrot, rice pudding, custard), instant mash, preserves (jam, marmalade, peanut butter, honey), toothpaste and shampoo.

If you are in financial hardship, see the other sorts of help that is available from The Hygiene Bank and Baby2Baby (baby & children’s clothing and essential items).

Wealden Citizens Advice

Wealden Citizens Advice provide free, confidential, independent and impartial advice on many issues – money, benefit, housing or employment.  To speak to a local adviser, please call 0300 330 9022.


If you can not collect your prescriptions yourself in person, in the first instance please ask family, friends or neighbours to collect prescriptions for you. Pharmacies own home delivery services are likely to be overwhelmed.

Some of the pharmacies in Crowborough have changed their opening hours.

Mon to Fri: 9am til 12.30pm & 2pm til 6pm
Sat: 9am til 12noon

Chappells (Saxonbury House):
Mon to Fri: 8.30am til 12.30pm & 2pm til 6pm
Sat: 9am til 12noon

Boots (Beacon Surgery):
Mon to Fri: 8am til 1pm & 2pm til 7pm
Sat: 9am til 1pm


The banks have taken decisions to reduce the opening hours of the branches in Crowborough:

Mon, Tues, Thur & Fr: 9am-1pm
Weds: 10am-1pm

Mon to Fri: 10am-2pm

Tues & Weds: 10am-2pm

Employment & Financial Advice

Wealden Citizens Advice: Drop-in sessions at Croham Road have been suspended. However if you need advice with money, legal, consumer and other problems urgently, please call the advice line on 0300 330 9022. Or look at www.citizensadvice.org.uk.

Support for Businesses: For guidance on the support available for businesses and employees from the Government, see www.gov.uk. Also see Wealden District Council’s website about support grants and business rates holiday.

Council Tax: Wealden District Council are advising people who may have problems paying council tax because coronavirus measures are affecting their income to email counciltax@wealden.gov.uk.

There are a number of ways they can help, including agreeing to defer payments for a number of months, make a claim for council tax support or consider applying for financial help from the Department for Work and Pensions.

Royal Mail Sorting Office

If you need to collect something from the sorting office, please note they are open between 7am & 9am on a Mon, Tues, Thurs, Fri and Sat (closed Weds and Sun). If you can’t go along at those times, book a redelivery.

Post Office

The opening hours at the Post Office on Croft Road have changed. They are currently not opening on a Saturday morning. Open Monday to Friday 8.30am until 5pm.


Click for guidance on the cleaning required, the appropriate disposal of waste materials, the cleaning of equipment and hard surfaces, and what personal protective equipment (PPE) that should be worn.


All Saints & St Richards: Are live streaming services on Sunday at 9.15am, 10.45am & 6.30pm. They are helping parishioners unable to get out. Tel 652081 or email office@allsaintscrowborough.org.

United Church: Are offering Messy Church at Home. They are posting activities on their Facebook page that you can do with your children at home.


Crowborough Library is now closed. All current loans will be extended until at least 30th June. A range of resources, such as audiobooks, eBooks & eMagazines, are available online.

Public Transport

If you need to use trains or buses, always practice social distancing.

The Government have issued new guidance on how to make journeys safely.

Trains: From Monday 18th May, an extra early morning train has been added to the timetable and an hourly service to London Bridge will be re-established. Click for the latest information.

Please note over the Late Spring Bank Holiday (the three-days from Saturday 23rd to Monday 25th May) there will be no trains between South Croydon and East Grinstead or Uckfield. A replacement bus services will run to and from Purley.


Bus companies will now accept Older Person’s and Disabled Person’s concessionary passes before 9.30am.

For general information about bus services in East Sussex please see the County Council’s website: Bus Service Changes in East Sussex. Below is specific information for our area.

28/29: An enhanced Sunday service is in operation. Check the company’s website before travelling: Brighton & Hove Buses. Pay for your journey using contactless methods, such as the key card. Please note from Friday 15th May because of the roadworks on Croft Road, buses will not serve the following stops: Bricklayers Arms, United Church and Croft Road.

228/229: Compass Travel have now introduced an emergency timetable. See the operator’s website for the latest information: Compass Travel or phone 01903 690025.

Wealdlink: Routes 224, 225, 226 and 262 have been suspended. Wealdlink (North Wealden Community Transport) are also suspending door-to-door shopping services. They are operating a limited shopping delivery service for their service users. Contact Wealdlink on 01892 771332 if you need help.


From Monday 20th April garden waste collections will restart, according to the normal schedule.

The tip on Farningham Road is set to re-open from 10am on Monday 18th May, with strict social distancing measures in place.

Car Parks

Monitoring for overstaying in 3 hour, 6 hour, 10 hour and 23 hour car parks has been suspended (more).

Wealden District Council ask you to continue to park sensibly if you are using the car parks. All other regulations will still be enforced eg not parking wholly within a parking bay, parking within a disabled bay without displaying a valid disabled badge.

Crowborough Life will endeavor as best we can to keep this information up-to-date. However, if you notice anything that is inaccurate, please let us know. We cannot be held responsible for the activities of groups or organisations listed here – a mention on this page does not constitute a recommendation. Please ensure you follow the latest Government advice to protect yourself from catching the virus. Beware that fraudsters and scammers may be exploiting coronavirus fears to take advantage of the vulnerable.

Last updated: Friday 22nd May 2020 at 7pm.

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