1. OUR TERMS
This document covers:
- our terms for using this website: https://crowboroughlife.com.
- how we process your personal data in accordance with GDPR
- our cookie policy
Please read this document carefully before interacting with our website or providing us personal data.
2. WHO ARE WE AND HOW TO CONTACT US
We are Crowborough Life whose contact details are: email info@crowboroughlife.com or telephone 07714 765258.
3. TERMS FOR USING OUR WEBSITE
3.1 Skill and Care
Our services are the delivering of the Crowborough Life website, such services shall be delivered using all reasonable skill and care and in accordance with industry standard best practice.
3.2 Accuracy of Information
Whilst we shall use our reasonable endeavours to ensure that the information on our website is correct, you acknowledge that it is possible for errors to be made and misinformation to be supplied to us.
You shall use your reasonable endeavours to ensure that any information you provide us shall be accurate and complete to the best of your knowledge.
We are under no obligation to provide the source of any particular piece of information unless requested to do so by law.
3.3 Comments on our website
You can choose to comment on articles, by adding additional relevant information and your views at the bottom. We may moderates comments made by all readers including yourself before they are displayed on our website.
We welcome different opinions and debate, but personal attacks, obscene or hurtful language, or anything that is considered objectionable or that may put us (and the reader) in legal jeopardy will not be approved. Comments that are off-topic will not be approved.
If you choose to submit comments you have to enter a name and an email address, or alternatively log-on using WordPress or one of your social media accounts. We also record the IP Address of the device they are using.
We will explain why we have felt it necessary not to approve your comment – thereby giving you the opportunity to edit what you want to say and the language you have used. The email address and IP Address is not displayed (only your name and your comment).
3.4 Affiliate Marketing
We earn commission when you or other readers purchase products or services from some third-party website. All adverts or promotional items on the website, all links of this nature will be clearly identifiable. An advert does not mean that we endorse the business. We cannot be held responsible or liable for any virus or security breach you incur through clicking on an advert or link from our website. All adverts and links are followed at your own risk.
3.5 Intellectual Property
3.5.1 All Intellectual Property Rights including copyright (IPR) in the services and the website and any documents or materials in whatever paper or electronic format shall at all times remain our property.
3.5.2 Nothing in this contract shall permit you to copy, amend or use in any way whatsoever our IPR, without our prior written approval.
3.6 Liability
3.6.1 We shall have no liability to you whether in contract, tort, negligence, or howsoever arising for any and all direct and indirect loss or claims arising under or in connection with this agreement.
3.6.2 We excludes liability for consequential loss or damage, loss of profit, business, revenue, loss of enjoyment, goodwill or anticipated savings. Any liability or remedy for innocent or negligent misrepresentation is expressly excluded. Neither party excludes or limits liability for death or personal injury
3.7 Variations
It may be necessary for us to make changes to these terms and conditions or the services we offer to:
a) to reflect changes in relevant laws and regulatory requirements including health and safety requirements or to co-operate with all reasonable directions from a regulatory authority
b) to amend or enhance the services we provide
4. PROTECTING YOUR PERSONAL DATA
We respect your privacy, and we are committed to protect your personal data. We shall ensure that your personnel data is processed in accordance with this policy.
General Data Protection Regulation (EU) 2016/679 is the European legislation, which came into effect on 25th May 2018. GDPR is incorporated into UK legislation through the Data Protection Act 2018 and it provides enforceable legal rights for individuals against organisation who process their personal data.
4.1 How Will We Process Your Personal Data
Personal Data includes any and all data which can identify an individual. We are committed to ensuring that we process your data in accordance with the following principles.
a) We are processing your data lawfully, fairly and transparently. We have a need to process your personal data to meet our legal requirements to provide you our services and run a compliant business.
You can withdraw your consent at any time by contacting us using the details above.
b) We will only process your personal data for the following purposes;
i. to enable us to provide you the services
ii. to keep you updated with Crowborough Life Newsletter
c) We will only collect and hold sufficient personal data to enable us to undertake the purposes set out in b) above, including data which identifies you and enables us to contact you, technical data collected through our website, special category data, which may include but not limited to race, gender, health, criminal convictions and offences.
If you believe the personal data we are holding is excessive then please contact us.
d) We only collect personal data that you provide to us directly through corresponding with us by post, phone, email or by completing details or interacting with our website, or data we obtain through lawful sources.
e) You are responsible for ensuring that all personal data provided by you is accurate and advise us as soon as possible of any amendments required. Failure provide or keep your personal data up to date may result in us ceasing to provide the services to you.
4.2 Storing, Deleting and Protecting Your Personal Data
All digital personal data will be held on IT hardware owned by us and is only available to authorised representatives of our business or as set out in this policy.
We shall store your personal data for duration of the services we provide to you (including any renewal or extension periods) plus 6 years.
If you wish your personal data to be deleted prior to the timescales above, please contact us and we will action such request within 10 working days.
We are undertaking all reasonable security measures including but not limited to password protecting all PC’s which personal data is held on. Personal data is backed up to separate secure servers and emails are backed up to the cloud. All hardware has relevant and up-to-date security and anti-virus software enabled.
4.3 Sharing Your Personal Data
We shall not transfer or share your personal data with any 3rd parties except for any service providers, including but not limited to admin, marketing, financial services who are under contract to us to provide such services.
We may use 3rd party software to process your personal data for the sole purposes as set out in this policy and undertaking the services. We will use reasonable endeavours to ensure that the 3rd parties stated above comply with GDPR and we will advise you if any 3rd parties’ change.
We may process your personal data outside the UK or the EU.
4.4 Cookies
We put small text files known as ‘cookies’ on your computer, tablet or mobile phone. These cookies are safe and secure, and are used to improve the services we provide to you, by
- recognising that you may already entered a comment on our website. This is purely a convenience, so that you won’t need to re-type all this information again when you want to leave another comment.
- other cookies allow us to recognise and count the number of visitors and to see how you move around the site when you’re using it. We use Google Analytics to track visitor interactions. This data does not identify individual users, but produces anonymous statistics, and helps us to improve the way our website works.
Crowborough Life is created using the popular WordPress software.
WordPress uses cookies to store basic data about your interactions, such as whether you have logged in. Cookies are also used to recognise if you have previously submitted a comment on the website. This is purely a convenience, so that you won’t need to re-type your username or email address again when you want to leave another comment.
Other cookies allow us to recognise and count the number of visitors and to see how you move around the site when you’re using it. Crowborough Life uses Google Analytics to track visitor interactions. This data does not identify individual users, but produces anonymous statistics, and helps us to improve the way our website works.
We have turned-on Google Analytics Demographics and Interest Reporting to get an idea of user demographics (age and gender) and interests. We use the data to develop the site and its contents.
You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.
The website also uses Facebook Pixel. This code tracks the actions of people who click on a Facebook Ad and then are redirected to the website.
Crowborough Life also uses some other specialist software applications to perform additional tasks, such as YouTube to play videos. Some of these so called ‘plug-ins’ also set their own cookies.
How to control and delete cookies:
If you wish to delete, restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your web browser settings.
Below is a list of popular browsers. Click to find out how to manage cookies on the type of browser you use:
To find information relating to other browsers, visit the ‘Help’ function within your web browser and this will tell you how.
To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.
5. WHAT TO DO IF YOU BELIEVE THERE IS A PERSONAL DATA BREACH
If you suspect there has been a potential or actual breach of your personal data then you should contact us as soon as possible detailing the nature of the breach (Notice of Breach).
We will acknowledge your Notice of Breach within 7 working days and investigate the breach within an additional 20 working days.
If through the investigation we determine that there has been a personal data breach, then we will take all necessary action in order to rectify the situation and minimalise any potential or actual damage caused through such a personal data breach.
We will communicate with you regarding the action being taken.
We will comply with any guidelines issued by the Information Commissioners Office (ICO) in relation to Personal Data Breach’s, including notifying the ICO when required to do so. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office.
6. YOUR LEGAL RIGHTS
If you wish to exercise any of your legal the rights or requesting a copy of the personal data we hold about you, please contact us using the details in the policy.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). Without complying with this essential security measure, we may not be able to meet your request.
We try to respond to all legitimate requests within 20 working days, however on occasion it may be necessary for this period to be extended and in this event, we shall write to advise you of the extension of time required.
7. GENERAL TERMS
7.1 This Agreement constitutes the entire agreement between the parties and replaces all other terms and conditions, undertaking and agreements howsoever agreed. Save to the extent expressly provided, all conditions, warranties or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law.
7.2 In the unlikely event of a dispute then both parties agree to attempt to resolve the matter. if an amicable solution cannot be found then both parties agree to submit the dispute to an independent mediation provider prior to engaging formal court proceeding.
7.3 This Contract shall be governed by English law and both parties’ consents to the exclusive jurisdiction of the English courts in all matters regarding it.