A care home in Crowborough has been rated ‘outstanding’, following an inspection by the independent regulator of health and social care services in England.
In an unannounced inspection by the Care Quality Commission (CQC) in November, High Broom Care Home was visited by an inspector and a specialist dementia advisor. In their report, published on 27th December, they said:
People received exceptional care that was tailored to their needs and wishes. This was provided by caring, attentive and compassionate staff. The service’s atmosphere was positively energetic with activity, very welcoming, warm, and inclusive with friendly staff providing care and support in a way people liked and enjoyed.
Under CQC’s programme of inspections, all adult social care services are rated according to whether they are safe, effective, caring, responsive and well-led.
In addition to its overall “outstanding” rating, High Broom is rated “outstanding” for being caring and well-led, and “good” in the other three categories:
Home Manager, Karen Theobald, said
We have all worked tremendously hard since the last inspection in 2017, to not only maintain our overall ‘good’ rating that we were awarded back then, but to improve our service.
We are all thrilled to have had our hard work recognised by receiving an ‘outstanding’ rating overall, which is very hard to achieve.
Knowing that the ladies and gentleman we care for are receiving an outstanding service from us, is what it’s all about. The hard work continues, with lots of exciting plans for 2020.
As Home Manager, this rating could not have been achieved if it wasn’t for the amazing staff team at High Broom. Each and everyone of the staff have contributed in making High Broom a great place to live and work. They are all committed, innovative and most of all, super caring people with huge hearts.
On average only about 4% of Adult Social Care inspections, carried-out by the CQC across England, result in an “outstanding” rating.
During the inspection they spoke to residents and relatives. People valued their relationships with the staff and told the CQC they felt cared for and that they mattered:
The staff really are fabulous. I couldn’t be without them.
Another person said:
Very nice, yes very nice, especially the young girls that come and wait on you. They’re very sympathetic, I couldn’t say anything against the staff.
Jane Rainbow’s mother lives at High Broom. She said:
Congratulations to the whole team “Outstanding” it is well deserved.
I still pinch myself that we found this amazing place for my Mum.
Mum receives a high level of care and is always treated with dignity, respect and kindness by every member of staff. There is always activities going on and are varied. The food is amazing and plenty of refreshments always available.
I can highly recommend High Broom Care Home.
Every member of staff should be proud of themselves.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
The CQC have an interactive map which allows people to search for GP practices and care homes by rating where they live.