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Plan to get bin collections back on track


A recovery plan has been agreed with Kier, Wealden District Council’s waste collection contractor, which should see collections return to regular schedules over the next week.

The disruption to waste and recycling collections has been blamed on driver shortages and vehicle breakdowns.  On some days in recent weeks four or five rounds have not operated (read more).

The measures agreed include: 

  • Additional support vehicles and crews to remain in place until collections are back on track.
  • Re-opening of a workshop at the Amberstone depot near Hailsahm to support and maintain vehicle reliability during the summer, and maintain this until the end of the contract.
  • Provision of a pool of agency staff to improve resilience.

The agreement follows a meeting between Cllr Roy Galley, Wealden District Council’s Cabinet member for Waste Management held with Kier’s Managing Director for Housing Maintenance and Environmental Services, David Mawson on Wednesday 18th July.

Cllr Galley said:


I am very pleased that Kier has acknowledged the issues they are facing and have developed a plan to address these

I was reassured by  its commitment to maintain services through to the end of the contract.  The measures Kier has put in place should mean our residents soon receive the standard of service they rightly expect.  We must continue to keep a close eye on progress.

At the meeting, Cllr Galley said the level of service experienced by Wealden residents over recent weeks had been unacceptable, and sought a range of measures to resolve the present situation.  Mr Mawson acknowledged the recent difficulties on behalf of Kier and apologised for the disruption and inconvenience caused to local residents.  He assured Cllr Galley that Kier remains committed to both improving and then maintaining the standard of service through to the end of the current contract in June 2019.

Kier explained that a shortage of qualified drivers had been one of the main issues that has been impacting collections.  Measures are being put in place with Kier’s agency suppliers to address this.   This week Kier has successfully deployed additional vehicles according to the plan to respond to the delays experienced.  This plan will be kept under review and a further meeting to consider progress will be held in August.

It is important residents continue to report any difficulties with their collections so that Kier can respond to these as quickly as they can possibly.  It also enables the Council to monitor Kier’s performance and seek further measures if needed.  Missed bins can be reported online or by calling 01892 653311.

Wealden is a member of the Joint Waste Contract with Rother District, Hastings Borough Council, Eastbourne Borough Council and East Sussex County Council.


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  1. Kier have given poor service here for many months now. And watching them throw all the sorted recycling into one vehicle is irritating, to say the least. They even managed to cause damage to my son’s car and then tried to deny it all, even though they were caught in the act. I trust that WDC have charged back any additional expense incurred as a result of their inadequate performance? These problems have been going on for far too long, and council taxpayers are entitled to an efficient and reliable service. This certainly wasn’t it.

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