Barclays customers in the area have today received a letter from the bank informing them that the branch at Crowborough Cross will be closing on Wednesday 2nd June.
The bank have said the number of counter transactions has gone down, as customers are doing more banking online and by telephone. In a booklet (Crowborough the Reasons for Closure), they explain that the financial year from April 2018 to March 2019, there were 9% fewer counter transactions for personal banking than the previous year. Business transactions fell by 13% over the same time period.
They have identified only 82 customers that use this branch exclusively for their banking.
After the closure the nearest Barclays branches would be in Tunbridge Wells and Heathfield.
In May, two weeks before the closure, Barclays will share feedback and concerns from the local community, and give details how they are helping people transition from using the branch with alternative ways of banking.
For more information see UK Barclays branch closures.