Over 100 homes left without phones following fire

Update:  Following the cable fire on Sunday, Openreach expect the repairs to the phone system in Jarvis Brook to be completed by next Wednesday 9th August.

See the letter informing residents:

A spokesperson for Openreach, the part of BT that looks after the network, said on Monday:

We can confirm that there was a fire at the footway box near the Crowborough Hill junction.  The fire damaged underground cables and there are around 140 reported faults as a result.  The repair work is complex and time-consuming and our engineers are working as quickly as they can to restore service as soon as possible.  We’re very sorry for the inconvenience caused to local residents that have been affected.


Crowborough firefighters were sent to an incident on Crowborough Hill, by the junction with Medway and Osborne Road just after 11.30am on Sunday (30th July).

re in ducting on footpath. 1-in-7 foam used at the incident.

Crowborough firefighters were sent to Crowborough Hill, in Crowborough at 11:34am. The stop message came through at 12.05

As Billy Ruse jokingly referred to in a Tweet, it appears firefighters used foam to extinguish the fire:

Telephone cables have been damaged in the fire.  Scott Walters told CrowboroughLife:

Anyone in the Crowborough Hill / Medway / Jarvis Brook area wondering why their internet and phone lines aren’t working, it’s because the cables have burned to a crisp.  Fault reported, no ETA on a fix.  Don’t expect it up again soon though…

Photo courtesy Scott Walters

Road is now open.  More information to follow.  Join in the conversation on Facebook.

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