Ticket offices at up to 20 railway stations in Sussex could close.
Southern and Govia Thameslink Railway will shortly be asking passengers for their views about using ticket machines at quieter stations. Under the same proposals busier stations would be staffed for longer. No changes are planned for Crowborough, Eridge or other stations south of Oxted on the Uckfield Line.
Our plans are simply to modernise the way we operate approximately 80 of our busier stations so that these stations will be staffed for longer, in all but two cases, seven days a week from start of service until close of service. This will also mean that important station facilities such as toilets and waiting rooms will also be available for longer.
Where sales from ticket office are low, we will bring staff out from the ticket office onto the concourse as Station Hosts, where they will be readily available to help with ticket purchasing and offer assistance to passengers – whatever their need.
At busier stations, we will continue to staff ticket offices during the morning peaks, with Station Hosts available on the concourse at quieter time.
These proposals, which reflect the changing ways in which people now buy their tickets, will shortly go through public consultation.